FAQ – Support
You can book your stay directly on our website on the Reservation page or via the e-mail address firstname.lastname@example.org
You can cancel for free up to 42 days before your arrival. After this period, we will not be able to issue a refund if you wish to cancel your reservation.
For each apartment booked we ask you a deposit of 300 € in case of degradation. A pre-authorization of 300 € has been made on the card, which means that the sum is blocked and not debited. The amount will be released the day of your departure if the apartment has not been degraded.
At Edgar Suites we focus on the comfort of our guests. In our apartments you will find quality bedding and carefully selected bath products. To make your stay more enjoyable, each apartment has a kitchen (Nespresso machine, kettle, filter coffee, toaster, dishwasher …). Wi-Fi is unique to each apartment. All TVs have a Netflix subscription.
We will provide: sheets, towels, bath products, coffee, tea, condiments, dishwasher product …
Cleaning is done before and after your stay.
You can take possession of your apartment from 15:00 on the day of your arrival. The apartments must be vacated no later than 11:00 am on the day of departure.
The day before your arrival, we will send you an e-mail with instructions and access codes to the building and the apartment.
You will have a unique and confidential code which will serve you to open the door of your apartment.
A housekeeper will be on site from 10:00 to 17:00 to welcome you and help you carry your luggage. You can also reach him on a phone number that will be provided upon arrival.
Yes, from 10:00 am it is possible to leave your luggage in the establishment. The housekeeper will be present on the spot to receive them and will bring them to your room when it is ready.
Edgar Suites does not have private parking; however, we recommend public parking nearby.
Upon arrival, a contact number and an e-mail will be notified.
A housekeeper will also be on site from 10:00 to 17:00. You can also reach him on a phone number that will be provided upon arrival.
No, animals are unfortunately not allowed.
No problem, we can edit an invoice for your stay.
You still haven’t found the answer to your question ? Contact our media team
Tel : +33768422828
Email : email@example.com